FAQs
What products does Srayog sell?
We specialize in high-quality socks, including cotton socks, kids’ cotton socks, merino wool socks, and natural, dye-free socks.
Do you ship internationally?
Yes. We ship worldwide, except to restricted regions (North Korea, Iran, Syria, Crimea Region, Sudan)
How much is the shipping fee?
Orders over $59.99 USD ship free. Orders under $59.99 USD have a $12.99 USD flat shipping fee.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also track your order on our website.
How long does delivery take?
Estimated delivery time is 7–15 business days, depending on your location and customs clearance.
What is your return policy?
We accept returns and exchanges within 30 days of delivery, as long as items are unused, unwashed, and in their original packaging.
Do I need to pay for return shipping?
Yes, customers are responsible for return shipping unless the item is defective or incorrect. In those cases, we cover the return shipping costs.
How long does it take to receive a refund?
Refunds are issued within 7 business days after we receive and inspect the returned item. Refunds are credited to the original payment method.
Can I cancel or change my order?
Yes, you may cancel or modify your order within 24 hours of placing it. Once processed or shipped, orders cannot be canceled.
How can I contact customer service?
You can reach us at:
Email: help@srayog.com
Phone: +1 703-231-0244
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Closed Saturday & Sunday)
Address: 4205 Allison Cir, Fairfax, VA, 22030-5123, USA