At Srayog, we are committed to providing high-quality cotton socks and exceptional customer service. We ensure that every order reaches you quickly, safely, and with complete transparency.
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier link.
Note: Business days exclude weekends and public holidays. Orders placed during holidays may experience slight processing delays.
Shipping Methods, Costs, and Estimated Delivery Times
| Region | Countries/Areas | Shipping Cost | Estimated Delivery Time (Processing + Transit) |
|---|---|---|---|
| North America | United States, Canada, Mexico | Free for orders over $59.99; $12.99 for orders under $59.99 | 8–18 business days |
| Europe | United Kingdom, France, Germany, Spain, Italy, and other EU countries | Free over $59.99; $12.99 under $59.99 | 8–18 business days |
| Middle East | United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain | Free over $59.99; $12.99 under $59.99 | 8–18 business days |
| Oceania | Australia, New Zealand | Free over $59.99; $12.99 under $59.99 | 8–18 business days |
| Central America | Guatemala, Honduras, El Salvador, Panama, Costa Rica | Free over $59.99; $12.99 under $59.99 | 8–18 business days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, and neighboring countries | Free over $59.99; $12.99 under $59.99 | 8–18 business days |
Note: Delivery time includes order processing and transit time, calculated in business days. Delivery to remote or rural areas may take slightly longer due to customs or logistics factors.
Shipping Carriers
We partner with reliable logistics providers such as USPS, UPS, FedEx, DHL, and trusted regional carriers to ensure safe and timely delivery.
Possible Shipping Delays
Estimated delivery times are provided as guidelines. Actual delivery times may vary due to:
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Customs inspections or clearance procedures
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Local holidays or public events
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Severe weather or natural disasters
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Delivery to remote or hard-to-reach locations
If your order is delayed, we will notify you via email or SMS with updated tracking details.
Tracking Your Order
After your order has been shipped, you will receive an email containing your tracking number and a direct link to track your shipment.
You can also track your order anytime on our website’s “Track My Order” page.
Order Cancellations & Modifications
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You may cancel or modify your order within 24 hours of placing it at no additional cost.
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Once your order is processed or shipped, it can no longer be changed.
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If your order is not processed within 3 business days, it will be automatically canceled and fully refunded.
Countries and Regions We Do Not Ship To
Due to international regulations and trade restrictions, we currently do not ship to the following locations:
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North Korea
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Iran
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Syria
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Crimea Region
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Sudan
Customs Duties and Taxes
International orders may be subject to import duties, customs fees, or local taxes upon arrival in your country.
These charges are the responsibility of the recipient.
Srayog declares all shipments accurately according to international customs regulations.
Business Days
Business days are defined as Monday through Friday, excluding public holidays.
Contact Us
If you have any questions or need assistance with your order, our customer service team is happy to help:
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Email: help@srayog.com
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Phone: +1 703-231-0244
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Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Closed on weekends)
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Address: 4205 Allison Cir, Fairfax, VA 22030-5123, USA